Refund policy

 

Returns, Resend and Refund 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

We offers a quicker dispute solution and will appreciate it a lot if you provide

Important interpretation, we will make a refund, resend, or accept the return for any of the following cases:

1. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Screenshot of the package label received, including name, date and contents. Photos or videos of the damaged item to prove damage. Please send the complaint by email lorizershop@gmail.com.

Products Damaged. We offers a full refund or a replacement if packages arrived are badly damaged.

We offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

2. Orders not Received. Our will not deal with the refund or resend if the tracking information shows the order is delivered.

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the customer claims that the package has not been received. In such cases, our will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.

2.1. If you do not receive the parcel, by the a proof of delivery with an official seal issued local post office is required.

2.2. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Doesn't arrive on time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.

Notes:
The local logistics company will deliver 1-3 times according to the actual situation.
If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days.

At the same time, you have to pick up the package yourself the local post office. Otherwise, the product will be returned to the sender, logistics company. During the return, our takes no responsibility if products have been lost.

If the logistics company provides return service, the products will be placed in their private warehouse and will not be returned upon receipt of the returned goods.

We cannot provide refunds or returns if you do not process undelivered orders or packages destroyed by logistics companies.

3. Incorrect products. We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:

For incorrect products, we offers a partial refund or replacement.

For products with incorrect color that does not affect product function, etc., we offer a partial refund or resend if you provide a screenshot of your product, including the name, content, and date.

For parts missing which doesn’t affect product function, we may refund partially or resend the missing part. For parts missing which affect product function, we will resend the product only.

4. We do not takes no responsibility for any product damaged or shipping delay caused by the including limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, etc.

5. Unacceptable Disputes. We do not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.

If you want return products after receiving products, view our Refund Policy.

6. Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at lorizershop@gmail.com. 

The products need to be returned to if our Dispute Team asks for a return in Disputes.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lorizershop@gmail.com.

Unfortunately, we cannot accept returns on gift cards.

Shipping costs are non-refundable.

Important Note: In most cases, customers don’t need to return the product to get a refund or replacement.

If you want to return the product.
The process of returning products to warehouses can take up to 3 months.

Usually customers are responsible for the postage and packaging costs in the event of a return.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 - 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at lorizershop@gmail.com.