Collection: Collector's Toy

A package in retention means that it is currently being held at the post office. Please contact your local postal service to schedule a re-delivery or see where you can pick it up.

Otherwise, you will only receive the products as a single order when the pre-ordered product is ready for packaging.

Customers may be required to pay customs fees when receiving foreign shipments. As unfortunately has no control over any fees/taxes levied by your country's government.

All orders are marked as "Merchandise" with the full value of contents written on an invoice attached to the outside of the parcel. We are unfortunately unable to put invoice documents inside parcels, or ship orders without an invoice. Please be aware of the matter before placing any orders.

Please note that some countries may require parcels to be opened for customs inspection. Our store cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.

Please note that submitting a cancellation request does not guarantee that the order will be cancelled. Each cancellation request is assessed on a case-by-case basis and may be accepted or rejected.

If you think something may be wrong with your package:

Take pictures before opening, and
Open it with a post office representative present, if possible. If the item inside was broken, please file a damage report with your local post office. Once you have signed the applicable document and received a copy, please forward a scan of it to us.
We will then be able to file for insurance compensation with Japan Post.


If your parcel was shipped with DHL, please contact us as soon as possible with a clear picture showing both the damage and the paper invoice/shipping label. Our shop will contact DHL to file for compensation. Please do not throw away the shipping documents (invoice, shipping label) until the problem is solved.

Please contact us within 1 week from the delivery date and include:

a detailed explanation of the problem,
a clear, close-up photo of the defective part
a clear photo of the defective part together with the paper invoice/shipping label.
keep the item box, in case an exchange is necessary
We will get back to you as soon as possible with a solution.

Please understand that it may take us a few days to respond to your claim, as we will need to consult with management. We cannot provide resolution to any claims if the photo received does not include the shipping label or the paper invoice.

Please note that we are unable to accept responsibility for damage limited to a product's outer packaging.

If you feel your order is taking too long to reach you (over 3 weeks for EMS, or 2 months for Air and SAL), please have your parcel's tracking/delivery confirmation number ready and make an inquiry at your local post office about its delivery status. Your parcel may be waiting at the post office undelivered or may be in customs at the port of entry.


EMS/Registered shipments cannot be delivered until a signature is obtained from the recipient. Unregistered shipments, however, can be left outside. Please look for an Undeliverable Shipment notice in your mail box. The notice should tell you where and until when you can pick up your package. If the post office was unable to deliver the package due to some fault of the customer (wrong address/undeliverable package) and was returned to us, we will contact you to arrange reshipment. Please note that all shipping fees related to a returned order require payment by the customer.

Please note that SAL shipments are sent via surface mail once inside their destination country. If you live in a large country (notably the U.S., Canada, Australia, Brazil or Mexico), SAL packages may take several days/weeks to be transported within their destination country.


If you feel you have waited long enough but your parcel still cannot be located, please contact us first instead of opening PayPal disputes or filing chargebacks with your credit card company. We will do our best to resolve any problems that may arise, but PayPal disputes and chargebacks will slow down our process for a prompt and amicable settlement.

In this case, please contact our customer support as soon as possible, as we can provide assistance for defective items reported within 30 days from the delivery date.

It is important that you keep the shipping box and shipping documents, as proof that you purchased the item from our store, which we will request confirmation of before we can offer to assist.

Furthermore, for the defective item, you also need to keep the item box, including all content (optional parts/instruction papers/plastic blister and other cushion material in the item box), until we have confirmed what assistance that can be provided.

We will get back to you as soon as possible with a solution, but please understand that it may take us a few days to respond to your claim, as we will need to consult with management.

Important:

-We cannot provide resolution to any claims if the photo received does not include the item and shipping label or the paper invoice in the same photo.

-Please note that we are unable to accept responsibility for damages limited to a product's packaging.

Some countries may require that packages be opened during customs inspections. Unfortunately, there is nothing our store can do to prevent this and we cannot be held responsible for the actions of customs officials. Please be advised that we cannot provide compensation or exchanges for any items lost, seized, or damaged during customs inspections.

Some countries may require customers to pay import fees in order to receive their packages. These fees are paid to your local government and our store unfortunately has no control over them. Please consider any import fees you may be obligated to pay before placing an order at our store.

Because we often list our merchandise before the final products are released, most photos shown on our website are of prototypes or samples provided by the manufacturer. There may be some inconsistencies between the prototypes and the ones actually marketed for mass-production. Additionally, some products have sections that need hand painting at the factory, which may also cause individual differences. These are not considered manufacturer's defects.

Occasionally you may notice small imperfections in paint or parts on your item. These are naturally occurring inconsistencies caused by the mass-production process and are not considered defects.

Yes, we can re-ship your items when they return to our warehouse.

We will contact customers once their package returns to our warehouse to arrange reshipment or refund if the items are no longer wanted.

If you wish to update your shipping address or shipping method, please reply to the "Returned Order Notice" email with your updated shipping address or shipping method.

Packages may be returned to us because they remained unclaimed beyond their retention period, the wrong address was specified, etc.

Important notes

Packages may take longer to return to us even if they were initially shipped with EMS, as return shipments are not considered a priority.
Items will be re-shipped in the same condition as they were when received at our warehouse.
Postage fees for initial delivery are non-refundable.
Re-shipment fees would be required to be paid to re-ship your items.
In certain cases, orders shipped with SAL parcel or DHL may be charged an additional shipping fee to return the parcel to us.
If you have any further concerns, please contact us