- Why do some customers never pay anything on delivery?Some destinations do not charge for certain goods or values. Our wording indicates whether the carrier will collect at delivery, not whether your country will assess charges in every case.
- In general, some shipping methods include handling so nothing is requested at delivery (“No payment at delivery”), while others require you to pay import charges to the carrier when the parcel arrives (“Pay on delivery”).
- You will not be asked by the carrier to pay import charges at the time of delivery in destinations where this applies.
- The shipping price includes an import‑processing handling component, and we arrange the necessary procedures with our logistics partners.
- This does not refer to GST/VAT collected at checkout for some countries.
- The carrier (for example, DHL) or local customs will contact you to collect any required import charges when the parcel arrives.
- Delivery may be delayed until payment is completed. Additional carrier handling/brokerage fees may apply in some countries.
Note
Import rules are set by the destination country and may change. Final assessments are made by customs and/or the carrier in your country. We will update this page if requirements change.
